About Active Hotels

Who are Active Hotels?

Active Hotels is one of Europe's leading online reservation providers to the hotel industry, with over 40,000 hotels in thousands of destinations, and millions of room nights sold every year. Active Hotels was founded in 1999 in Cambridge, UK, and is a Priceline.com brand.

Contacting Active Hotels

Up-to-date contact details are available here

How to Book

Active Hotels' instant, online booking service is fast, convenient and secure. Active Hotels shows availability up-to-the-minute so you can book your hotel online with complete confidence. You may book as many rooms as you like for any dates that you need. Once you have made your reservation, you will receive confirmation by email with our details and directions - all you need to do is turn up!

For Active Hotels full terms and conditions please click here

How to Cancel

If you need to cancel a booking please go to the cancellation page shown at the bottom of your confirmation email. All you need to do is enter your email address - you will then be shown your current bookings. To cancel a booking follow the simple instructions. This will inform us of the cancellation, and send you a confirmation email. Please note a cancellation charge may apply, depending on how far in advance you make the cancellation.

Online Booking Security

We are committed to protecting your privacy and take our responsibilities regarding the security of your credit card information very seriously. When booking your credit card information is sent via a certified secure server which encrypts all your personal and credit card details so that your credit or debit card details cannot be read as they travel over the internet.

To prevent unauthorised access and use of your information, we follow strict security procedures in the storage and disclosure of your information, as required by the UK Data Protection Acts of 1984 and 1998.

Please see Active Hotels' full privacy policy here